Mowers2Go.co.uk – Terms and Conditions

1. Introduction

Welcome to Mowers2Go.co.uk (“the Website”), a trading platform operated by Acle Garden Machinery, a UK business partnership between Kenneth Petley and Heather Petley (“the Company”), located at Norwich Rd, Acle, Norwich NR13 3BY. The following Terms and Conditions (“the Agreement”) govern your use of the Website. By accessing and using Mowers2Go.co.uk, you agree to be bound by these Terms and Conditions in their entirety. If you do not accept these terms, please refrain from using the Website.

This Agreement constitutes a legally binding contract between you (“the User”) and Acle Garden Machinery. Throughout this document, “we,” “us,” or “our” refers to Acle Garden Machinery, while “you” or “your” refers to the User. This Agreement sets forth the terms of your access to and use of the Website, including but not limited to browsing, registering an account, purchasing products, and interacting with the Website’s content.

Please carefully review this Agreement, as well as our Privacy Policy and any other related policies, before proceeding to use the Website. By accessing and using the Website, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions outlined herein. If you disagree with any part of this Agreement or our policies, please discontinue your use of the Website immediately.

Throughout your use of Mowers2Go.co.uk, you may be subject to additional terms, guidelines, or rules specific to certain features, services, or promotions. Such supplementary terms will be provided to you and incorporated into this Agreement. In case of any conflicts between these additional terms and the Terms and Conditions, the former shall prevail.

Please note that Acle Garden Machinery reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes to this Agreement will be effective upon posting on the Website. It is your responsibility to review this page regularly to stay informed of any updates. Continued use of the Website after modifications shall signify your acceptance of the revised Terms and Conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us through the provided contact information on the Website.

By using Mowers2Go.co.uk, you represent and warrant that you are of legal age and have the legal capacity to enter into this Agreement. If you are using the Website on behalf of an organization or entity, you further represent that you have the authority to bind such organization or entity to this Agreement.

2. Definitions

Throughout this Agreement, the following terms have the following meanings:

• “Website”: Refers to Mowers2Go.co.uk, the online trading platform operated by Acle Garden Machinery.
• “Company”: Refers to Acle Garden Machinery, the entity operating the Website.
• “User”: Refers to any individual or entity accessing and using the Website.
• “Products”: Refers to the garden machinery and power tools offered for sale on the Website.
• “Privacy Policy”: Refers to the Company’s policy that governs the collection, use, and protection of user’s personal information.

3. Online Store and Products

We provide an online platform for the sale of garden machinery and power tools (“Products”). While we strive to display accurate product information, we do not guarantee the completeness or accuracy of product descriptions, images, colors, and specifications. The availability of Products may be subject to limitations, and we reserve the right to modify or discontinue any item without prior notice.

By using the Website, you agree that you are solely responsible for ensuring that the Products you purchase meet your specific needs and requirements. We recommend reviewing the product details carefully before making a purchase.

We may impose age restrictions on the purchase of certain Products, and you must comply with any applicable age requirements when placing orders.

4.a Pricing and Payments

The prices displayed on Mowers2Go.co.uk are in the specified currency and inclusive of applicable taxes, unless stated otherwise. Additional charges, such as shipping fees, may apply and will be clearly indicated during the checkout process.

We accept payments through Stripe and Klarna, providing secure payment processing for your purchases. By making a purchase on the Website, you authorize the Company to charge the specified amount to your chosen payment method.

Upon completing your order, you will receive an order confirmation and payment receipt via email, providing details of the transaction.

4.b Payments for Orders

At Mowers2Go.co.uk, lead times for delivery can vary widely, from just a few days to several months depending on the item. This is largely due to ongoing stocking issues that have affected the some brands / supply chains in the garden machinery industry. We are doing everything we can to minimize these delays and keep you updated throughout the process.

To provide you with the most accurate information about your order, we recommend contacting us at contact@mowers2go.co.uk if you have any concerns or require specific delivery details before placing your order.

We take full payment at the time of purchase to secure your items and ensure that your order is processed promptly.

By proceeding with your purchase, you acknowledge and accept that lead times may range from a few days to a few months, and you agree to the authorization of payment during the checkout process.

5. Shipping and Delivery

We offer various shipping options with estimated delivery times. The availability of shipping to specific regions or countries may vary, and we reserve the right to limit or decline shipping to certain locations.

You are responsible for any customs duties, import taxes, or other fees applicable to the delivery of Products to your location, if applicable.

Once your order is dispatched, you will receive tracking information to monitor the status of your delivery. In the event of any delivery issues or delays, please contact our support team for assistance.

Next Day Delivery*

At Mowers2Go, we strive to get your purchases to you as swiftly as possible with our Next Day Delivery service. However, please note the following:

• Availability: This service applies exclusively to all “Ready to Ship” items.
• Coverage: Next Day Delivery covers 95% of the UK.
• Dependability: The feasibility of next day delivery significantly depends on your location and our freight service capabilities.

Uncertain?
If you are unsure whether your location qualifies for Next Day Delivery or have any other queries, don’t hesitate to reach out to us at contact@mowers2go.co.uk for personalized assistance.

We are here to ensure a smooth and speedy delivery process for you!

6. Returns and Refunds

We have a clear and fair return policy for Products. You may be eligible for a refund or exchange if you meet the specified conditions, such as returning the Product within the designated timeframe and in its original condition.

For further details on our return process and timeline for processing refunds, please refer to our Returns and Refunds Policy, available on our Website.

We may also offer store credit as an alternative to refunds, subject to our store credit policy.

7. Warranties and Repairs

The Products available on Mowers2Go.co.uk may come with manufacturer warranties. Please refer to the specific warranty information provided with each Product.

In case of any defects or malfunctions covered by the warranty, please follow our warranty claim process to initiate a claim for repair or replacement.

8. Intellectual Property

All content and intellectual property displayed on Mowers2Go.co.uk, including but not limited to text, images, logos, trademarks, and graphics, are the property of Acle Garden Machinery and protected by applicable intellectual property laws. You are granted limited, non-exclusive rights to access and use the Website solely for personal and non-commercial purposes.

Any unauthorized use, reproduction, distribution, or modification of the Website’s content may violate copyright and trademark laws and result in legal action.

9. User Accounts

To access certain features and services on the Website, you may be required to create a user account. You are solely responsible for maintaining the confidentiality of your account credentials and are liable for all activities performed under your account.

We reserve the right to suspend or terminate user accounts, without prior notice, if we suspect any misuse, fraudulent activity, or violation of these Terms and Conditions.

10. Prohibited Activities

While using the Website, you agree not to engage in any activities that may violate applicable laws, infringe upon the rights of others, or disrupt the Website’s functionality. Prohibited activities include, but are not limited to:

• Attempting to gain unauthorized access to the Website’s systems or user accounts.
• Interfering with the Website’s operation or imposing an unreasonable load on our servers.
• Posting or transmitting any content that is unlawful, harmful, defamatory, or otherwise objectionable.
• Engaging in any form of fraudulent activity or deceptive practices.
• Using automated scripts or bots to scrape or access the Website’s content.

Violation of these prohibitions may result in the termination of your access to the Website and potential legal consequences.

11. Limitation of Liability

By using Mowers2Go.co.uk, you agree that the Company and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or any Products purchased through the Website.

The Company does not guarantee the accuracy, completeness, or reliability of information presented on the Website, and you acknowledge that your reliance on such information is at your own risk.

Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the Company’s liability shall be limited to the maximum extent permitted by law.

12. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Agreement or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in the United Kingdom.

13. Amendments and Updates

The Company reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes to this Agreement will be effective upon posting on the Website. It is your responsibility to review this page regularly for updates. Continued use of the Website after modifications constitutes your acceptance of the revised Terms and Conditions.

For transparency, we will indicate the date of the latest update at the top of this page.

14. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us at: Acle Garden Machinery Address: Norwich Rd, Acle, Norwich NR13 3BY Email: contact@mowers2go.co.uk Phone: 01493 751659

15. Severability

If any provision of this Agreement is found to be unenforceable or invalid under applicable law, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The unenforceable or invalid provision shall be deemed replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

16. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any additional terms governing specific services or features, constitute the entire agreement between you and Acle Garden Machinery regarding your use of Mowers2Go.co.uk and supersede all prior agreements and understandings.

17. Waiver

The failure of the Company to enforce any provision of this Agreement at any time shall not be considered a waiver of such provision or the right to enforce it later.

18. Acceptance of Terms and Conditions

By using Mowers2Go.co.uk, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. Your acceptance of the Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree with any part of this Agreement, please discontinue your use of the Website immediately.

19.Complaints Policy

At Mowers2Go, we are committed to providing exceptional products and services. If you have a complaint about our products or services, please let us know so we can address your concerns promptly and effectively.

To submit a complaint, please email us at complaints@mowers2go.co.uk with the following information:

• Your name and contact details
• A detailed description of your complaint
• Any relevant order or transaction numbers

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it as quickly as possible. Our goal is to resolve complaints within 14 business days. If we require more time, we will inform you of the delay and the reasons for it.

20.Fairness Policy

Mowers2Go is dedicated to conducting business in a fair and ethical manner. We are committed to ensuring that all our customers receive fair treatment and that our practices comply with all applicable laws and regulations.

We strive to provide clear and transparent information about our products, services, and pricing. Our goal is to treat all customers with respect and fairness. Any disputes or issues will be handled impartially, with the aim of reaching a fair resolution for all parties involved.

If you believe that you have not been treated fairly or have concerns about our business practices, please contact us at complaints@mowers2go.co.uk. We will investigate your concerns thoroughly and take appropriate actions to address any issues.

21.Vulnerability Policy

At Mowers2Go, we recognize that some customers may be in vulnerable situations that require additional support and understanding. We are committed to providing an inclusive and supportive service for all our customers.

If you identify yourself as being in a vulnerable situation, please inform us so that we can offer appropriate assistance. This may include providing extra support during transactions, offering flexible payment options, or making reasonable adjustments to our standard processes.

To notify us of your situation or to request support, please contact us at contact@mowers2go.co.uk. We will treat all information with the utmost confidentiality and work with you to ensure that your needs are met respectfully and effectively.

Last Updated: 16th September 2024